FAQ

  • How do I enter coupon codes for frank and beans underwear?
    To claim the discount voucher for your underwear all you need to do is the following:
    • 1. Add all the items you want to buy, buying pressing add to cart button on each product page
    • 2. Once finished go into your shipping cart. You can access the shopping cart by clicking on the little cart icon in the top right corner of the website
    • 3. At the bottom of your shopping cart page you will see two boxes for codes
    • 4. Enter the coupon code in the Discount Codes box - if you enter it into the gift certificate box the discount won't calculate
  • How long does it take for orders to get here?
    Mens underwear will ship out usually within 12-24 hours. After we ship our orders allow 2-5 days for Australia Post to deliver your order. Please allow 1-2 weeks for international shipping. The mens underwear is sent from Sydney, usually 4-5 days to Perth.!
  • Do you have international shipping options?
    Yes we ship our mens underwear worldwide. Please allow 1-2 weeks for delivery.!
  • Will your underwear shrink in the wash?
    We recommend to wash them in cold water, and hang dry. This is the best way to keep the fabric colors as vibrant wash after wash. If washed in another way some shrinkage may occur with your mens underwear.!
  • Will the colours on your underwear fade in the wash?
    No, our mens underwear does not fade, just don’t use bleach and they will last and last.!
  • Can i change my order after it has been placed?
    If you have accidentally placed the wrong order email us at sales@frankandbeans.com.au immediately so we can catch it before we ship out the products.!
  • What payment methods are accepted?
    We accept paypal through our online store. It is the safest way for you to shop online, and the quickest way for us to receive your payment so we can ship your products out. !
  • How secure is your store?
    When making payment our payment client PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).!
  • I dont have paypal, can i still buy?
    We only accept PayPal for online payments at this time.!
  • What does “Frank and Beans” mean, and how did you all come up with the name?
    Im sure your imagination will give you a great answer on the origins of the name Frank and Beans mens underwear! :-)
  • I want to return my item, what do i need to do ?
    We want to keep you happy and will do what we can do achieve our goals. All you need to do is email sales@frankandbeans.com.au. Ask for a return authorisation code for a return. If you want to swap your underwear for another size or colour please inform us in the email. We will email you a authorisation number and the return address. Due to hygiene regulations we cannot accept underwear that has been worn.!
  • What is your shipping address for returning orders ?                                                                                                                                                                                                                                                                                                
    F&B Aust Pty Ltd
    Scott Hollywood 
    Parcel Locker 10010 43128
    St Leonards NSW 2065
    Australia